HANFORD, CA – Kings County Fire Department has invested in a new cloud-based Fire & EMS software to streamline its incident reporting and records management processes. The Emergency Reporting system gives the fire department an easy-to-use, centralized platform for NFIRS and NEMSIS 3-compliant reporting (federally-regulated coding requirements), managing data, running reports and analytics, and assessing their response times and performance, which will ultimately increase their ability to respond to incidents faster, providing better outcomes for citizens, firefighters and EMS personnel.
After being unsatisfied with their previous records management system, the department sought a system that would meet their specific needs. They compared various records management software companies and ultimately decided to purchase Emergency Reporting’s solution, which allows Fire & EMS agencies to only have to complete one report for each incident vs. two and offers the most easy-to-use, robust system in the industry.
“Other records management software systems were trialed during the search for a replacement of our preexisting software, which did not interface well and doubled our data entry at the station level,” said Clay Smith, Fire Chief at Kings County Fire Department. “This was one of our motivations for finding a records management system that worked with our department. Fortunately, when we did a demo of Emergency Reporting System, we knew right away that this was what we were searching for all along.”
Since state and federal guidelines require detailed reporting, having this software will give all the department’s firefighters and EMTs a simplified way to report incidents with increased accuracy and efficiency, ultimately improving productivity, saving the department time and money, and increasing safety for both first responders and the public.
“ERS will be advantageous for the Kings County Fire Department in terms of simplicity,” Chief Smith said. “ERS is straightforward, adaptable and offers a unique analytics feature. Switching from our previous software to ERS will be greatly beneficial for both fire department personnel and the community we serve. Fire department personnel will be able to complete reports in an expedited manner and reporting will be more accurate than with the previous records management system.”
Chief Smith says that the best part about implementing the Emergency Reporting System is that it gives them the ability to work from anywhere. The 100% web-based system will be accessible to an unlimited number of users within the district for one low cost, and can be used on any web-connected device from any location. “Our fire safety personnel respond to rural areas within Kings County, in addition to a variety of areas outside of our normal operational jurisdiction,” he said. “Having the capability to complete incident reports and access the database in a secure manner while away keeps us connected and mobile.”
Already experiencing the benefits of their new fire software, Chief Smith says he is glad they made the switch to ERS. “Our department has been looking for a web-based product that delivers unparalleled service, and I think we found that with ERS,” he said. “From reporting data to supporting our fire safety personnel, ERS has offered us all the tools necessary to perform efficiently.”
About Kings County Fire Department
Kings County Fire Department protects a county with a population of approximately 153,000 residents. We respond to an approximate 1,392 square mile region through a combination of 10 stations and one headquarters office with 78 full time employees. Kings County Fire Department primarily serves the rural areas of our county, and provides contractual services to the Cities of Avenal and Corcoran. Kings County Fire Department responds to over 5,100 calls annually, averaging nearly 14 calls daily. Calls include structure, vehicle, wildland and grass fires, medical aids, traffic accidents, hazardous materials incidents and various public assistance calls. Our goal is to serve our communities with the best in fire protection and offer a professional and dedicated response when citizens of Kings County call upon us for help.
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Media Contact: Brandon Jones, [email protected], (559) 852-2884
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