Our Story
Emergency Reporting (ER) is the largest cloud-based Fire records management solution (RMS) in the world. ER provides industry-leading solutions that allow Fire departments to run their entire operations efficiently and effectively, enhancing both firefighter and citizen safety. The company provides the easiest-to-use, most powerful system on the market and migrates over 50 agencies per month from their old RMS to ER’s.
Today, more than 754,000 first responders at nearly 7,000 Fire/Rescue agencies of all sizes – including more than 170 U.S. DoD/military installations worldwide and large entities with self-contained Fire services like NASA, nuclear power plants, hospitals, and oil refineries – are supported by Emergency Reporting.
Founded in 2003 by Dave Adams and Adrian Mintz, Emergency Reporting was envisaged to streamline reporting for fire (NFIRS) and emergency medical services (EMS), then grew to include complete records management solutions (RMS). The company’s founders remain involved in daily operations and committed to providing the most powerful yet affordable SaaS solutions.
Company-wide our employees have over 525 years of Fire and EMS service. Since the beginning, our founders knew that with simple, easy-to-use, intuitive software solutions, we could help make incident reporting more efficient, help the brass defend agency budgets, and build the case for more funding. We’re proud to say we’ve accomplished this and more, including increased safety for both first responders and the communities they serve.
Mission, Four Pillars and Ecosystem
Our Mission: To offer the easiest-to-use, fastest, most comprehensive and flexible cloud-based records management system for Fire agencies worldwide.
Four product pillars support our mission: Compliance, Operations, Relationships, and Data. These four pillars make up the robust Emergency Reporting Fire platform that supports your entire infrastructure.
Compliance
Our compliance data collection tools, including NFPA 1500 and NFPA 1710/1720, are continually updated to ensure you meet important industry standards.
Operations
Dedicated to the easy, efficient management of Fire/EMS operations, Emergency Reporting’s operations modules currently include Training, Prevention (Occupancy), Maintenance (Asset Management), and Scheduling/Staffing.
Relationships
Information sharing and communication within agencies is critical, so Emergency Reporting’s Message Center, Calendar, Events, Mutual Aid Reporting, and Library products provide a real-time flow of data, keeping everyone informed.
Data
Our secure, cloud-hosted data, available in Microsoft Azure environment, collects, organizes and protects all of your data, providing you with an easy-to-use solution that gives you easy-to-understand data on the back end. You can create reports with the click of a button or use our comprehensive reports module to track and measure department goals. All your data will stay in Canada, hosted in the Microsoft Azure environment to ensure that Canadian data residency and sovereignty are honored.
Partner Community
While ER offers modules to satisfy most first response agencies, there may be a need to integrate with other systems serving your agency. Our unique ER Ecosystem delivers a smooth integration to many tools and products you already use via powerful API interfaces.
We ensure that your data is successfully migrated from one system to another, making your job easier, with no frustration. Our ecosystem of affiliate and referral partners allows us to provide you with an easy-to-use, one-stop solution.
Six Core Values
1. Industry Integrity
All of our products and services meet or exceed rigorous industry-standard data requirements. We’ll make sure your department is doing the same.
2. Consistent Innovation
Driven to constantly improve the way we produce and deliver our services to the marketplace, we thrive on producing solutions that are smart, affordable and perform well in the field.
3. Team Appreciation
The core of any business is its team. Ours has more than 496 years of fire service experience and we treat our employees like family.
4. Ongoing Relevance
The key to staying relevant is knowing what customers need. Our customers drive new product development and ongoing improvements via an online feedback system.
5. Fire Service Advocacy
We understand from first-hand experience what the industry needs. Our systems help improve efficiency, effectiveness and safety, for both first responders and citizens.
6. Responsible Stewards
By managing company resources responsibly, we ensure that we’ll be here when you need us.
The Four Markets We Serve
- Municipal Fire Service—Emergency Reporting’s customer base comprises local career, volunteer, and composite departments of all sizes, and has expanded to include large metro departments as well.
- Federal Fire Rescue Service—Emergency Reporting specializes in cloud-based records management software solutions. We serve more than 170 U.S. DoD/military bases worldwide including the U.S. Marine Corps, Army, Navy, Air Force, and Coast Guard, NASA, DOE, VA, and ARFF.
- Commercial—Emergency Reporting provides fire records management services to commercial agencies in the manufacturing, engineering, and technology sectors, such as Lockheed Martin.
- Global Market—Emergency Reporting is always expanding globally, offering Fire and EMS records management services to users in five different countries and counting.
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Senior Leadership
David Nokes
Chief Executive Officer
With more than 25 years of management experience, David has a proven track record of driving results. He joined Emergency Reporting in 2011 and previously served as General Manager, contributing to strong revenue growth and record profits. He studied economics and international trade at the University of Washington, is a graduate of the University of Washington’s Executive Program, and holds two professional designations from the Scrum Alliance.
Trey Carpenter
Chief Revenue Officer
Trey is a creative, energetic leader with 30 years of experience in Sales, Marketing, and Operations. He joined Emergency Reporting in 2009 as a sales representative and sustained double-digit sales growth as Dir. of National Sales and now Chief Revenue Officer. He is an industry expert in CRM Solutions, Data Analytics, and effective team building, and has a BA in Finance from Western Washington University.
Bryan Brown
Chief Technology Officer
An entrepreneur and executive with over 20 years of experience leading the development and integration of software technologies, Bryan provides leadership and coordination of all Technology functions at Emergency Reporting. A motivator and effective communicator with strong interpersonal skills, Bryan is adept at building teams, problem solving, and making decisions aligned with strategic objectives. Bryan holds a Bachelor of Arts degree from Whitman College.
Steve Anderson
Chief Financial Officer
A highly engaged executive with demonstrated expertise helping owners, investors, and executive teams grow bottom-line results while building enterprise value. With over 20 years of hands-on experience in finance, accounting and administration, Steve has held key roles, across multiple industries in venture-backed as well as privately and publicly held companies. Steve has a B.A. in Finance from the University of Puget Sound.
Sue Cenusa
Chief Product Officer
Sue brings over 30 years of software product development to Emergency Reporting. She has global experience in delivering exceptional products to both commercial and non-profit industries. Sue joined Emergency Reporting in 2017 as Product Owner of our Fire and EMS products and has a passion for exceeding customer expectations. She has a B.A. in Computer Science and Business from Indiana University.
