Our Story

Emergency Reporting (ER) is the largest cloud-based Fire records management solution (RMS) in the world. ER provides industry-leading solutions that allow Fire departments to run their entire operations efficiently and effectively, enhancing both firefighter and citizen safety. The company provides the easiest-to-use, most powerful system on the market and migrates over 50 agencies per month from their old RMS to ER’s.

Today, more than 754,000 first responders at nearly 7,000 Fire/Rescue agencies of all sizes – including more than 170 U.S. DoD/military installations worldwide and large entities with self-contained Fire services like NASA, nuclear power plants, hospitals, and oil refineries – are supported by Emergency Reporting.

Founded in 2003 by Dave Adams and Adrian Mintz, Emergency Reporting was envisaged to streamline reporting for fire (NFIRS) and emergency medical services (EMS), then grew to include complete records management solutions (RMS).  The company’s founders remain involved in daily operations and committed to providing the most powerful yet affordable SaaS solutions.

Company-wide our employees have over 525 years of Fire and EMS service. Since the beginning, our founders knew that with simple, easy-to-use, intuitive software solutions, we could help make incident reporting more efficient, help the brass defend agency budgets, and build the case for more funding. We’re proud to say we’ve accomplished this and more, including increased safety for both first responders and the communities they serve.

Mission, Four Pillars and Ecosystem

Our Mission: To offer the easiest-to-use, fastest, most comprehensive and flexible cloud-based records management system for Fire agencies worldwide.

Four product pillars support our mission: Compliance, Operations, Relationships, and Data. These four pillars make up the robust Emergency Reporting Fire platform that supports your entire infrastructure.

Compliance

Our compliance data collection tools, including NFPA 1500 and NFPA 1710/1720, are continually updated to ensure you meet important industry standards.

Operations

Dedicated to the easy, efficient management of Fire/EMS operations, Emergency Reporting’s operations modules currently include Training, Prevention (Occupancy), Maintenance (Asset Management), and Scheduling/Staffing.

Relationships

Information sharing and communication within agencies is critical, so Emergency Reporting’s Message Center, Calendar, Events, Mutual Aid Reporting, and Library products provide a real-time flow of data, keeping everyone informed.

Data

Our secure, cloud-hosted data, available in Microsoft Azure environment, collects, organizes and protects all of your data, providing you with an easy-to-use solution that gives you easy-to-understand data on the back end. You can create reports with the click of a button or use our comprehensive reports module to track and measure department goals. All your data will stay in  Canada, hosted in the Microsoft Azure environment to ensure that Canadian data residency and sovereignty are honored.

Emergency Reporting: Four Pillars

Partner Community

While ER offers modules to satisfy most first response agencies, there may be a need to integrate with other systems serving your agency. Our unique ER Ecosystem delivers a smooth integration to many tools and products you already use via powerful API interfaces.

We ensure that your data is successfully migrated from one system to another, making your job easier, with no frustration. Our ecosystem of affiliate and referral partners allows us to provide you with an easy-to-use, one-stop solution.

Six Core Values

1. Industry Integrity

All of our products and services meet or exceed rigorous industry-standard data requirements. We’ll make sure your department is doing the same.

2. Consistent Innovation

Driven to constantly improve the way we produce and deliver our services to the marketplace, we thrive on producing solutions that are smart, affordable and perform well in the field.

3. Team Appreciation

The core of any business is its team. Ours has more than 496 years of fire service experience and we treat our employees like family.

4. Ongoing Relevance

The key to staying relevant is knowing what customers need. Our customers drive new product development and ongoing improvements via an online feedback system.

5. Fire Service Advocacy

We understand from first-hand experience what the industry needs. Our systems help improve efficiency, effectiveness and safety, for both first responders and citizens.

6. Responsible Stewards

By managing company resources responsibly, we ensure that we’ll be here when you need us.

Integrity: Core Values

Consistent: Core Values

Team: Core Values

Ongoing Relevance: Core Values

Advocacy: Core Values

Stewards: Core Values

The Four Markets We Serve

The Four Markets Emergency Reporting Serves
Nearly 6,500 agencies globally currently use Emergency Reporting. ER is focused on four markets:
  1.  Municipal Fire Service—Emergency Reporting’s customer base comprises local career, volunteer, and composite departments of all sizes, and has expanded to include large metro departments as well.
  2. Federal Fire Rescue Service—Emergency Reporting specializes in cloud-based records management software solutions. We serve more than 170 U.S. DoD/military bases worldwide including the U.S. Marine Corps, Army, Navy, Air Force, and Coast Guard, NASA, DOE, VA, and ARFF.
  3. Commercial—Emergency Reporting provides fire records management services to commercial agencies in the manufacturing, engineering, and technology sectors, such as Lockheed Martin.
  4. Global Market—Emergency Reporting is always expanding globally, offering Fire and EMS records management services to users in five different countries and counting.

Major Milestones:

2019
  • Launched ER’s own Rig Checks feature
  • Launched updated Events and Messaging modules
2018
  • Launched  a new app – FuelER – to capture apparatus fuel information
  • Began an opt-in integration with National Fire Data System (NFDS) to collect data related to eliminating loss from fire and other hazards
2017
  • Growth from 63 to 83 employees required larger offices in the Barkley area of Bellingham
  • Launched InspectER as a cross-platform app for Occupancy management and offline inspections. Available in iOS, Android, and Windows
  • First annual National Training Academy in Bellingham
2016
  • Reached the 110,000 users plateau representing more than 5,000 agencies

Click to display more major milestones

2015
  • Reached 100,000 Facebook followers
  • Released Safety Analytics, helping agencies track safety requirements for personnel.
2014
  • Added Response Analytics module, assisting agencies with response time requirement analysis
2013
  • First Occupancy App released for iOS and Android
2012
  • Agile development practices adopted
2011
  • Implemented Google Maps as an optional add-on for display of data geographically
2007
  • Added the Calendar Module
2006
  • Created ‘VISION Risk Assessment” from the Rhave software program with the CFAI (now CPSE) to help agencies with hazard assessment
  • Signed an Enterprise contract with the U.S. Marine Corps for worldwide operations
2005
  • Added the Message Center, Events, Payroll module
  • Established Federal sales to work with Department of Defense agencies
2004
  • Added the Roster modules
  • Created a webservices CAD interface to link incidents in real-time
2003
  • Emergency Reporting was founded when the EMS project attracted interest and the idea for a cloud-based large-scale fire and EMS system to collect, analyze, report and manage data was created
  • Added Hydrants, Maintenance, Inspections, Training, Reports, and Daybook modules.
2002
  • Geo-mapping consulting work for Skagit EMS by Adrian Mintz led to a web-based project utilizing Dave Adams’ web development company

Senior Leadership

David Nokes

Chief Executive Officer

With more than 25 years of management experience, David has a proven track record of driving results. He joined Emergency Reporting in 2011 and previously served as General Manager, contributing to strong revenue growth and record profits. He studied economics and international trade at the University of Washington, is a graduate of the University of Washington’s Executive Program, and holds two professional designations from the Scrum Alliance.

Dave Adams

Sr. Director of Business Development and Co-founder

An entrepreneur and innovator, Dave co-founded Emergency Reporting in 2003, and has 29 years of sales, marketing, and web development expertise. Previously, Dave worked in the start-up world and founded Waterfront Marketing, which he sold in 2005. A 1988 graduate of Western Washington University, Dave was a founding member of the Whatcom Business Alliance, has served on numerous boards and enjoys mentoring startups.

Adrian Mintz

Chief Product Officer and Co-founder

An active Firefighter/EMT, Adrian has 22 years as a fire officer, fire instructor, firefighter, EMT, and technical rescue specialist. As a co-founder of Emergency Reporting, Adrian excels in his role of product owner where he works with clients ranging from fire departments (large and small) to enterprise contracts with the DoD. Adrian holds a master’s degree in geographic information systems from Prescott College and a BA from Western Washington University.

Bryan Brown

Chief Technology Officer

An entrepreneur and executive with over 20 years of experience leading the development and integration of software technologies, Bryan provides leadership and coordination of all Technology functions at Emergency Reporting. A motivator and effective communicator with strong interpersonal skills, Bryan is adept at building teams, problem solving, and making decisions aligned with strategic objectives. Bryan holds a Bachelor of Arts degree from Whitman College.

Steve Anderson

Chief Financial Officer

A highly engaged executive with demonstrated expertise helping owners, investors, and executive teams grow bottom-line results while building enterprise value. With over 20 years of hands-on experience in finance, accounting and administration, Steve has held key roles, across multiple industries in venture-backed as well as privately and publicly held companies.  Steve has a B.A. in Finance from the University of Puget Sound.