Our Story

Emergency Reporting (ER) is the largest cloud-based Fire records management solution (RMS) in the world. ER provides industry-leading solutions that allow Fire departments to run their entire operations efficiently and effectively, enhancing both firefighter and citizen safety. The company provides the easiest-to-use, most powerful system on the market and migrates over 50 agencies per month from their old RMS to ER’s.

Today, more than 754,000 first responders at nearly 7,000 Fire/Rescue agencies of all sizes – including more than 170 U.S. DoD/military installations worldwide and large entities with self-contained Fire services like NASA, nuclear power plants, hospitals, and oil refineries – are supported by Emergency Reporting.

Founded in 2003 by Dave Adams and Adrian Mintz, Emergency Reporting was envisaged to streamline reporting for fire (NFIRS) and emergency medical services (EMS), then grew to include complete records management solutions (RMS).  The company’s founders remain involved in daily operations and committed to providing the most powerful yet affordable SaaS solutions.

Company-wide our employees have over 525 years of Fire and EMS service. Since the beginning, our founders knew that with simple, easy-to-use, intuitive software solutions, we could help make incident reporting more efficient, help the brass defend agency budgets, and build the case for more funding. We’re proud to say we’ve accomplished this and more, including increased safety for both first responders and the communities they serve.

Mission, Four Pillars and Ecosystem

Our Mission: To offer the easiest-to-use, fastest, most comprehensive and flexible cloud-based records management system for Fire agencies worldwide.

Four product pillars support our mission: Compliance, Operations, Relationships, and Data. These four pillars make up the robust Emergency Reporting Fire platform that supports your entire infrastructure.


Our compliance data collection tools, including NFPA 1500 and NFPA 1710/1720, are continually updated to ensure you meet important industry standards.


Dedicated to the easy, efficient management of Fire/EMS operations, Emergency Reporting’s operations modules currently include Training, Prevention (Occupancy), Maintenance (Asset Management), and Scheduling/Staffing.


Information sharing and communication within agencies is critical, so Emergency Reporting’s Message Center, Calendar, Events, Mutual Aid Reporting, and Library products provide a real-time flow of data, keeping everyone informed.


Our secure, cloud-hosted data, available in Microsoft Azure environment, collects, organizes and protects all of your data, providing you with an easy-to-use solution that gives you easy-to-understand data on the back end. You can create reports with the click of a button or use our comprehensive reports module to track and measure department goals. All your data will stay in  Canada, hosted in the Microsoft Azure environment to ensure that Canadian data residency and sovereignty are honored.

Emergency Reporting: Four Pillars

Partner Community

While ER offers modules to satisfy most first response agencies, there may be a need to integrate with other systems serving your agency. Our unique ER Ecosystem delivers a smooth integration to many tools and products you already use via powerful API interfaces.

We ensure that your data is successfully migrated from one system to another, making your job easier, with no frustration. Our ecosystem of affiliate and referral partners allows us to provide you with an easy-to-use, one-stop solution.

Six Core Values

1. Industry Integrity

All of our products and services meet or exceed rigorous industry-standard data requirements. We’ll make sure your department is doing the same.

2. Consistent Innovation

Driven to constantly improve the way we produce and deliver our services to the marketplace, we thrive on producing solutions that are smart, affordable and perform well in the field.

3. Team Appreciation

The core of any business is its team. Ours has more than 496 years of fire service experience and we treat our employees like family.

4. Ongoing Relevance

The key to staying relevant is knowing what customers need. Our customers drive new product development and ongoing improvements via an online feedback system.

5. Fire Service Advocacy

We understand from first-hand experience what the industry needs. Our systems help improve efficiency, effectiveness and safety, for both first responders and citizens.

6. Responsible Stewards

By managing company resources responsibly, we ensure that we’ll be here when you need us.

Integrity: Core Values

Consistent: Core Values

Team: Core Values

Ongoing Relevance: Core Values

Advocacy: Core Values

Stewards: Core Values

The Four Markets We Serve

The Four Markets Emergency Reporting Serves
Nearly 6,500 agencies globally currently use Emergency Reporting. ER is focused on four markets:
  1.  Municipal Fire Service—Emergency Reporting’s customer base comprises local career, volunteer, and composite departments of all sizes, and has expanded to include large metro departments as well.
  2. Federal Fire Rescue Service—Emergency Reporting specializes in cloud-based records management software solutions. We serve more than 170 U.S. DoD/military bases worldwide including the U.S. Marine Corps, Army, Navy, Air Force, and Coast Guard, NASA, DOE, VA, and ARFF.
  3. Commercial—Emergency Reporting provides fire records management services to commercial agencies in the manufacturing, engineering, and technology sectors, such as Lockheed Martin.
  4. Global Market—Emergency Reporting is always expanding globally, offering Fire and EMS records management services to users in five different countries and counting.

Major Milestones:

  • Launched ER’s own Rig Checks feature
  • Launched updated Events and Messaging modules
  • Launched  a new app – FuelER – to capture apparatus fuel information
  • Began an opt-in integration with National Fire Data System (NFDS) to collect data related to eliminating loss from fire and other hazards
  • Growth from 63 to 83 employees required larger offices in the Barkley area of Bellingham
  • Launched InspectER as a cross-platform app for Occupancy management and offline inspections. Available in iOS, Android, and Windows
  • First annual National Training Academy in Bellingham
  • Reached the 110,000 users plateau representing more than 5,000 agencies

Click to display more major milestones

  • Reached 100,000 Facebook followers
  • Released Safety Analytics, helping agencies track safety requirements for personnel.
  • Added Response Analytics module, assisting agencies with response time requirement analysis
  • First Occupancy App released for iOS and Android
  • Agile development practices adopted
  • Implemented Google Maps as an optional add-on for display of data geographically
  • Added the Calendar Module
  • Created ‘VISION Risk Assessment” from the Rhave software program with the CFAI (now CPSE) to help agencies with hazard assessment
  • Signed an Enterprise contract with the U.S. Marine Corps for worldwide operations
  • Added the Message Center, Events, Payroll module
  • Established Federal sales to work with Department of Defense agencies
  • Added the Roster modules
  • Created a webservices CAD interface to link incidents in real-time
  • Emergency Reporting was founded when the EMS project attracted interest and the idea for a cloud-based large-scale fire and EMS system to collect, analyze, report and manage data was created
  • Added Hydrants, Maintenance, Inspections, Training, Reports, and Daybook modules.
  • Geo-mapping consulting work for Skagit EMS by Adrian Mintz led to a web-based project utilizing Dave Adams’ web development company

Senior Leadership

David Nokes

Chief Executive Officer

With more than 25 years of management experience, David has a proven track record of driving results. He joined Emergency Reporting in 2011 and previously served as General Manager, contributing to strong revenue growth and record profits. He studied economics and international trade at the University of Washington, is a graduate of the University of Washington’s Executive Program, and holds two professional designations from the Scrum Alliance.

Trey Carpenter

Chief Revenue Officer

Trey is a creative, energetic leader with 30 years of experience in Sales, Marketing, and Operations. He joined Emergency Reporting in 2009 as a sales representative and sustained double-digit sales growth as Dir. of National Sales and now Chief Revenue Officer. He is an industry expert in CRM Solutions, Data Analytics, and effective team building, and has a BA in Finance from Western Washington University.

Bryan Brown

Chief Technology Officer

An entrepreneur and executive with over 20 years of experience leading the development and integration of software technologies, Bryan provides leadership and coordination of all Technology functions at Emergency Reporting. A motivator and effective communicator with strong interpersonal skills, Bryan is adept at building teams, problem solving, and making decisions aligned with strategic objectives. Bryan holds a Bachelor of Arts degree from Whitman College.

Steve Anderson

Chief Financial Officer

A highly engaged executive with demonstrated expertise helping owners, investors, and executive teams grow bottom-line results while building enterprise value. With over 20 years of hands-on experience in finance, accounting and administration, Steve has held key roles, across multiple industries in venture-backed as well as privately and publicly held companies.  Steve has a B.A. in Finance from the University of Puget Sound.

Sue Cenusa

Chief Product Officer

Sue brings over 30 years of software product development to Emergency Reporting. She has global experience in delivering exceptional products to both commercial and non-profit industries. Sue joined Emergency Reporting in 2017 as Product Owner of our Fire and EMS products and has a passion for exceeding customer expectations. She has a B.A. in Computer Science and Business from Indiana University.