What Makes Emergency Reporting Unique?

More than 460,000 first responders around the globe are served by Emergency Reporting (ER), the easiest-to-use, most reliable and cost-efficient Fire & EMS reporting and records management solution in the industry. Our secure cloud-based records management solution (RMS) is used by nearly 6,500 career and volunteer agencies, from small rural departments to large U.S. Department of Defense agencies. In fact, we serve more than 170 DoD entities and military installations worldwide including the U.S. Marine Corps, Army, Navy, Air Force, and Coast Guard, NASA, DOE, VA, and ARFF.

Here are some of the many benefits that Emergency Reporting users enjoy, and what sets us apart from the rest:

  • Fastest, easiest incident reporting on the market
  • Secure cloud-based records management
  • Integrated NFIRS/NEMSIS reporting
  • Web access from anywhere, any time
  • Powerful API interfaces
  • Unlimited concurrent users
  • #1 customer support – 24/7 U.S.-based phone with chat and live screen sharing
  • Experienced staff with a combined 496 years of fire and EMS service expertise
  • Customized reports
  • 99.9% uptime and reliability
  • “Zero downtime” updates every two weeks, with quick fixes as needed
  • Multi-browser friendly – the ER system has the unique ability to support many browsers
Internet Browser Type Sessions
1.      Chrome 45.2%
2.      Internet Explorer 27.62%
3.      Safari 12.95%
4.      Firefox 8.94%
5.      Edge 5.08%
6.      Amazon Silk 0.05%
7.      Safari (in-app) 0.05%
8.      Android Webview 0.05%
9.      Android Browser 0.03%
10.  Opera 0.01%


To compare Emergency Reporting software to your current system, download our Competitor Checklist here.

Ready to give ER a test drive? Get a free trial today:


Proud supporter of the International Association of Fire Chiefs (IAFC)

Check out what customers have said about why they chose Emergency Reporting:

Rick L. Young, Fire Prevention Officer/Investigator Castle Rock Fire and Rescue Department (CO)

“We switched from our old software program to the Emergency Reporting system 5 years ago, and it has been a great asset to our agency. ER is so easy to use and very powerful; inspections can easily be completed in the field or before departure. Anything we can do to make things safer and more efficient for our responders will enhance the safety of the community as a whole.”

Bill Gaughan, Asst. Fire Chief, Peters Township Fire Department (PA)

“We used FIREHOUSE Software for over ten years, and now our time to complete basic incident reporting is substantially less than before. We are also capturing data at a more useful level. We are very pleased with the ease of use of ER.”

Brian P. Kazmierzak, Chief of Training/Battalion 5C, Penn Twp. Fire Department (PA)

“We switched from FIREHOUSE to Emergency Reporting in 2012. ER is by far the easiest and most flexible fire RMS on the market. It’s simple and easy to use, with no-nonsense reports and analytics. We no longer waste time with data entry, server issues, or getting data out! It is all seamless with ER.”

Read more ER testimonials here. For in-depth case studies on why an Ohio fire department and an Oklahoma fire department made the switch to ER after years of using FIREHOUSE Software, click here.

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